Ensign: Ensign Remote Support program

Difficult support issues can often be resolved more quickly if Ensign staff can connect to your computer, view your screens, navigate to various Ensign Setup and Property forms, and watch the behavior you are reporting.   Ensign staff uses software licensed from TeamViewer GmbH to connect to your computer to accomplish this information exchange.

Click this link to download a small client side module called Ensign Remote Support.      Download Ensign Remote Support

Click the Run button to proceed with the download.

Click the Run button to execute the Ensign Remote Support program.

When Ensign Remote Support runs it shows the following screen.   Give the ID number shown in the ID frame to the Ensign staff so he can connect to your computer and see a view of your monitors.

The connection through Ensign Remote Support will be terminated when the support session is finished.  You can then exit Ensign Remote Support so it is not running on your computer.  Thank you for your willingness to be assisted in this manner so that support can be accomplished more efficiently.